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Staying Cool has hit a winning streak for excellent customer service. The latest award is a ROSE award (Recognition Of Service Excellence) from VisitEngland, the tourism body for England.

(TRAVPR.COM) UNITED KINGDOM - October 20th, 2015 - Birmingham’s Staying Cool at the Rotunda has hit a winning streak of late in gaining recognition for excellent customer service - the latest award being a ROSE, a prestigious new customer service award from VisitEngland. 

Staying Cool was one of only 100 businesses selected to receive a ROSE award from 25,000 assessed by VisitEngland. ROSE stands for Recognition Of Service Excellence.

Staying Cool runs 30 serviced apartments at the Grade-II Listed Rotunda building in Birmingham. In September, the company was shortlisted for the ASAP (Association of Serviced Apartment Providers) Best Guest Experience - an award the team won in December last year. 

Earlier in 2015, Staying Cool was recognised as a TripAdvisor Hall of Fame winner. The 'Hall of Fame' was created to honour those businesses that have earned a TripAdvisor Certificate of Excellence for five years running. Staying Cool is consistently ranked top on TripAdvisor for places to stay in Birmingham.

Staying Cool also won on a local level earlier this year for Customer Service in the Retail Birmingham Awards.

Tracey Stephenson, MD of Staying Cool, said: “We put a lot of thought and hard work into guest relations and it’s wonderful to have that recognised. I am extremely proud of the team and can’t wait to see what the rest of the year brings.”


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Name: Janie French
Company: Staying Cool
Phone: 07761970964
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