For the sixth time in a row, Grand Millennium Dubai has topped the group’s guest satisfaction survey ahead of sister Millennium & Copthorne Hotels in the MENA region. The matrix is carried out monthly and is calculated based on the high level of service and guests satisfaction results accomplished by each hotel individually.
(TRAVPR.COM) UAE - October 4th, 2012 - For the sixth time in a row, Grand Millennium Dubai has topped the group’s guest satisfaction survey ahead of sister Millennium & Copthorne Hotels in the MENA region. The matrix is carried out monthly and is calculated based on the high level of service and guests satisfaction results accomplished by each hotel individually.
General Manager Peter Mansourian said, “There is nothing more gratifying than to see guests appreciate our product and service. Dubai is an extremely competitive destination with a wide mix of nationalities. Different people have different expectations and our entire team has been working very hard to deliver the very best to every single guest along with a personalized touch”.
It is a huge achievement considering that guest expectations have gone up over the last few years owing to the highly competitive supply and demand chain. Peter stressed, “Positive guest experiences go a long way in creating loyal customers which in turn generates better financial performance. We believe in investing in staff training and going the extra mile to deliver excellence. Service for us is never an effort, it is always a pleasure.”
The results of the statement are evident everywhere with the hotel enjoying excellent rating and reviews on leading online travel agencies, social media networks as well as bagging 2012 Certificate of Excellence Award from Trip Advisor. Only 10 per cent of hotels listed on Trip Advisor merit a Certificate of Excellence, and the accolade is given to those properties that consistently achieve outstanding traveler review
Located just off the Sheikh Zayed Road, the Grand Millennium is conveniently accessible from the Mall of the Emirates and the Ibn Battuta Mall, as well as within easy reach of the city’s prime business and leisure attraction including the beach and golf courses. The 343-room hotel features a range of award-winning restaurants and bars, a beautiful rooftop pool, superb spa and health club with nine-treatment rooms, state-of-the-art meeting rooms, a magnificent ballroom and exceptional banquet facilities.
For more information visit www.grandmillenniumdubai.com
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