Booking a self-catering or serviced apartment with holiday rental agency Holiday Velvet has become easier with their new client help page.

(TRAVPR.COM) UNITED KINGDOM   - ^16th June 2010 - “Booking a holiday apartment is not the same as booking a hotel,” says Vanessa de Souza Lage, co-director of Holiday Velvet. “In the case of self-catering apartments, there is no concierge or reception desk, so people are unaware of how to pick up keys and how they should ‘check-in’ and ‘check-out’. We created this holiday rental help section on our website in order to explains this and create peace of mind.’

Holiday Velvet’s new customer support platform provides easy access to the most frequently asked questions when booking an apartment rental. These are grouped into four categories (‘Arrivals and Departures’, ‘Booking Process’, ‘Common Questions’ and ‘Renting a Holiday Rental’) covering topics such as fees for late check-ins (if applicable), conditions surrounding security deposits and even if towels and sheets are provided (they are almost always are!).

With over 6,000 properties in their portfolio in locations including Rome, Barcelona, Paris and Venice, general conditions for renting holiday apartments can vary according to owners’ demands and/or local norms surrounding short-term rental agreements. But as de Souza Lage points out, the information in Holiday Velvet’s new customer section applies to the majority of their properties, and more detailed information can be found on the voucher the client is sent once the booking has been made. If still in doubt, client’s can telephone Holiday Velvet’s customer support department.

“As new questions arise, we will add the information to the platform,” says de Souza Lage. “We want this section of our website to be as helpful and utilitarian as possible, especially for people who may not be used to staying in a holiday apartment or are booking one for the first time.”

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